Hum Spa is open daily from 10:00 AM to 10:00 PM.

(Hours may vary on holidays and will be updated in advance on our Fanpage and Zalo OA).

To help us prepare everything perfectly for your treatment, we highly recommend booking in advance:

· 3–4 hours ahead on weekdays.

· 1–2 days ahead on weekends and holidays.

You can book your appointment via:

· Hotline: 028 3925 0066 - 085 630 0066

· Fanpage: https://www.facebook.com/humspavn?locale=vi_VN

· Instagram: https://www.instagram.com/hum_spa/

· Zalo OA: https://zalo.me/humspa

If there are any changes to your schedule, please let us know as soon as possible.

If you arrive late, your treatment time may be shortened to avoid affecting the next guest.

If you are 15 minutes late without prior notice, your booking will be automatically canceled. In this case, we will be happy to help you reschedule for a more convenient time slot.

What time is your last appointment?

Our last call depends on the length of your chosen treatment:

For treatments over 120 minutes: Please arrive by 7:30 PM at the latest.

For treatments of 90 minutes or less: Please arrive by 8:30 PM at the latest.

If you arrive late but still wish to have an intensive treatment, we will adjust and shorten the session. This ensures our service quality, keeps our operational hours on track, and protects our therapists' health.

Do I need to pay a deposit in advance?

We generally do not require a deposit to hold your slot. However, a deposit will be requested for:

- Group bookings.

- Bulk bookings of 5 or more guests at the same time.

Can I request a specific therapist?

Yes, we will gladly prioritize your preferred therapist if they are available at your requested time slot.

If your favorite therapist is fully booked, we will carefully select another team member based on your preferences:

- Strong or gentle pressure.

- Male or female therapist.

This ensures your experience remains as comfortable and relaxing as possible.

Note: During peak hours, weekends, and holidays, we cannot accept specific therapist requests for groups booking 2 or more therapists.

Hum Spa’s Health & Safety Guidelines

Age Policy: Hum Spa welcomes guests between the ages of 7 and 80.

Health Contraindications: For your safety, our services are not recommended for guests with cardiovascular conditions, high/low blood pressure, skin diseases, or infectious illnesses.

Pregnancy: If you are pregnant, please inform our staff or specialists before your session. Hum has designed specialized treatments tailored for expectant mothers to ensure a safe, gentle, and deeply relaxing experience. However, we highly recommend consulting your doctor beforehand to ensure the absolute well-being of both mother and baby.

Medical Conditions & Injuries: Please let our team know if you have a history of surgery, or are currently experiencing joint and bone issues such as osteoporosis, herniated discs, or any other health concerns. This allows our therapists to adjust the pressure and techniques appropriately, ensuring your safety and comfort throughout the treatment.

Allergies & Skin Sensitivities: Kindly inform our staff if you are sensitive to essential oils or herbs, or if you have sensitive skin. We will select the mildest and most suitable products for your therapy. For guests sensitive to regular towels or nylon fibers, disposable medical liners are always available to guarantee maximum comfort and personal hygiene.

Our Team & Guests: Hum proudly serves both male and female guests, with a dedicated team of both male and female therapists available to assist you.

Capacity & Layout: Hum features 24 massage beds and 6 nourishing shampoo beds, offering a spacious and comfortable environment for your relaxation. Each room accommodates a maximum of 3 beds, separated by private curtains to ensure a cozy and personal space throughout your treatment.

Private Room Policy: While we do not have completely enclosed private rooms, we are happy to reserve and lock an entire room exclusively for you if you require absolute privacy. A room block fee will apply: 200,000 VND on weekdays and 300,000 VND on weekends.

Parking: We provide dedicated parking for motorbikes. However, please note that we do not have private parking spaces for cars.

Accepted Payment Methods: Hum supports cash, bank transfers, and domestic/international payment cards.

Voucher & Membership Expiry: Yes, our vouchers and membership cards have an expiration date. The exact validity period will be clearly printed on the physical card/voucher and communicated directly to you by our team. Additionally, Hum will periodically update you on your usage history and remaining balance via Zalo for your convenience.

Voucher & Membership Usage Policy: Please kindly note that all purchased vouchers, treatment packages, and service cards are strictly non-refundable, non-cancelable, and non-exchangeable for cash. They cannot be transferred or converted into other services or card types under any circumstances. Before completing your payment, we highly encourage you to carefully consider the services, expiry dates, and accompanying benefits to ensure they align with your personal needs. In special cases where you need assistance with usage history or extension requests, Hum will do our best to offer flexible support within our current policy limits to ensure your comfort and convenience.

Tipping Policy: Hum maintains a strict no-tipping policy to ensure the most comfortable and worry-free experience for all our guests.

Personal Belongings & Valuables: Hum provides private lockers with individual keys so you can securely store your belongings and enjoy a worry-free massage experience. Please double-check your locker before leaving to avoid any accidental loss. Kindly note that Hum is not responsible for any lost or misplaced personal property.

Pet & Food Policy: To maintain a clean, peaceful, and relaxing environment for everyone, please refrain from bringing pets, strong-smelling foods, or alcoholic beverages into the spa.

Privacy & Data Security: Hum may request your contact details to provide post-treatment care and support. We are fully committed to protecting your privacy and will never share or use your personal information for any other purposes. If you have any requests or concerns during your visit, please do not hesitate to inform our staff immediately.